Casino Floor Food & Beverage Service MAX
Three-Day Covert Assessment
Our Casino Floor Food & Beverage Service MAX offers an intensive three-day covert assessment of all food and beverage outlets within your casino. This includes QSR concessions, fine dining restaurants, lounges, bars, and nightclubs.
Key Areas of Focus
- Service Quality: Assessing the quality of service delivery from a guest’s perspective.
- Product Delivery: Evaluating the delivery of food and beverages, ensuring top quality whether it’s in a glass or on a plate.
Detailed Assessments
- Bartender Pouring Habits: Monitoring bartenders to ensure proper pouring practices.
- Cash Handling Integrity: Verifying the integrity of cash handling and validation of all sales.
- Food & Beverage Quality: Assessing the quality of food and beverages, from an ice cream cone to salmon en croûte.
Additional Insights
- Menu Engineering: Providing feedback on menu engineering from a customer’s viewpoint.
Our service advisors will conduct covert testing to deliver an unbiased evaluation of your food and beverage operations.
Choose Casino Floor Food & Beverage Service MAX to enhance your service quality and operational integrity.
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