Operations & Administrative
Hotel Operations and Administration Mystery Shopper Test Calls
The guest experience begins from the first moment the telephone rings.
the highest levels
of service
Hotels that are committed to providing a great first impression and the highest levels of service need to look not only at their sales and reservations teams, but also at the support staff that supports them.
Our Operations and Administration Mystery Shopper Test Calls program is an excellent way to help you evaluate and monitor how your entire sales team, support staff, PBX operators, and concierge staff are interacting with your customers.
MYSTERY SHOP
Our Mystery Shopping Program for Hotel Sales and Catering is a terrific complement to your own ongoing sales training. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.
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