Our Mystery Shopping Program for Hotel Sales and Catering is a terrific complement to your own ongoing sales training. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.

Critical to the success of a Mystery Shopper Test Call is having shopper identities that provide the ability to interact with the hotel like a real customer would.  This program evaluates how your team interacts with potential customers in a real-life selling environment by using identities with the ability to accept and return phone calls, including email addresses and websites with real domain names matching the organization who is contacting your property.

Selling via the internet and via telephone is a common way to book business. We offer two program options that assist you in monitoring how your incoming inquiries are being handled. Our programs help you evaluate the sales and catering team’s selling skills for less than the cost of a typical room night.