Resort, Casino Lodging, or Hotel Service MAX
Two to Three-Day Covert Visitation
Our Resort, Casino Lodging, or Hotel Service MAX offers a comprehensive two to three-day covert assessment of all aspects of a hotel stay. This service provides leadership and ownership with valuable insights from the perspective of a professional hotel assessor.
Key Areas of Focus
- Guest Experience: Analyzing every aspect of a hotel stay, from arrival to departure.
- Detailed Feedback: Providing in-depth and detailed feedback based on factual experiences, supported by detailed narratives and over 200 digital photos.
Comprehensive Testing
- Greeting and Departure: Assessing the points of greeting from Valet and Front Desk to departure.
- Dining and Lounges: Testing restaurants for breakfast and dinner, lounges, and nightclubs for service, quality, and integrity.
- Room Service: Evaluating the quality and promptness of room service.
- Prompted Requests: Testing responses to engineering and housekeeping requests.
- Guest Room and Bathroom: Assessing the quality of guest room and bathroom remakes.
- Additional Areas: Evaluating travel shops, pool or beach areas, and fitness rooms.
This covert assessment is more than an extended comment card; it provides an in-depth experience from a trained hospitality leader’s viewpoint.
Choose Resort, Casino Lodging, or Hotel Service MAX for a thorough evaluation that enhances guest satisfaction and operational excellence.
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