Leading the industry with innovation, Hospitality Softnet is proud to announce the release of Digital Audio Training as part of our popular Mystery Shopping reporting services. Unique to the industry, these valuable reports are designed exclusively to measure and improve the skills of hotel sales managers and reservation teams.
Our ProPoint and Premier ProPoint electronic reports include the detailed mystery shopper reporting you’ve come to expect, along with attached audio files of your actual mystery shopping conversations. To expand your training, this powerful hotel training tool also provides audio example of high quality hotel sales or reservation presentations and conversations.
At no additional cost, these audio enhancements are now included as part of both ProPoint and Premier ProPoint reports.
PROGRAM FEATURES:
“Premier ProPoints” Quality Assurance Test Calls for Sales Managers includes:
- Mystery Shop Details
- Sales Scenario
- Scoring Summary
- Financial summary
- Chronology of Interaction
- Greeting with Audio Example for:
- Sales or Catering
- Qualifying Needs with Audio Example
- Event and Organization Details
- General Qualification Skills
- Presentation with Audio Example, including:
- Basic Skills
- Addressed Competition
- Space Availability
- Handling Objections with Audio Example, including:
- Overcoming Objections Raised
- Basis Skills
- Guestroom Rate Objections
- Attempt to Close with Audio Example, including
- Closing Techniques
- Correspondence
- Next Step
- Professionalism and Follow-up with Audio Examples, including
- Sales Person Product Knowledge and Professionalism
- Written Follow-up
- Sales Person Follow-up
- Detailed Overview of “The Sales Process” including Features and Benefits, Salesperson’s Best Skills, Skills needing improvement
- Action Planning to Further Develop Sales Skills
“ProPoints” Sales Quality Assurance Test Calls for Sales Managers includes:
- Mystery Shop Details
- Sales Scenario
- Scoring Summary
- Reachability
- Financial Summary
- Chronology of Interaction
- Greeting with Audio Example for:
- Sales or Catering
- Qualifying Needs with Audio Example
- Presentation with Audio Example, including:
- Space Availability
- Selling your property
- Handling Objections with Audio Example, including:
- Overcoming Objection Raised
- Basis Skills
- Guestroom Rate Objections
- Attempt to Close with Audio Example, including
- Correspondence
- Next Step
- Professionalism and Follow-up with Audio Examples, including
- Sales Person Product Knowledge and Professionalism
- Correspondence and Sales Materials
- Sales Person Follow-up
- Detailed Overview of “The Sales Process” including Features and Benefits, Salesperson’s Best Skills, Skills needing improvement
- Action Planning to Further Develop Sales Skills
“Premier ProPoints” Reservation Quality Assurance Test Calls include:
- Mystery Shop Details
- Scoring Summary
- Financial Summary
- Greeting with Audio Example, including:
- Switchboard
- Reservation Department
- Qualification of Needs with Audio Example
- Presentation with Audio Example
- Handling Objections with Audio Example
- Attempt to Close with Audio Example
- Cancellation Call with Audio Example
- Written Recap of the Inquiry and Cancellation Call
“ProPoints” Reservation Quality Assurance Test Calls include:
- Mystery Shop Details
- Scoring Summary
- Financial Summary
- Greeting with Audio Example, including:
- Switchboard
- Reservation Department
- Qualification of Needs with Audio Example
- Presentation with Audio Example
- Handling Objections with Audio Example
- Attempt to Close with Audio Example
- Cancellation Call with Audio Example
To Learn more or to schedule a Demo
Contact Lisa Richards at 904.230.4568 or lisarichards@hospitalitysoftnet.com